La Cala Resort Spa

Mar 27, 2013 No Comments by

I had quite a bad experience here when I had been booked in for a facial and a massage. The setting is lovely and the spa seemed very slick and professional. When I arrived for my appointment, I received a phonecall from my husband saying that my very young son had been taken ill. I explained to the lady at the desk that I had to leave immediately and she was extremely unsympathetic. She seemed not to believe me and I was made to pay for the whole treatment.

My son actually ended up in hospital for a few days (he is fine now!). The lady was rude, abrupt and completely unaware of how customer service works. I ended up requesting to see the manager of the hotel and he was very apologetic, but I never forgot that experience.

La Cala Resort

Urb. La Cala Golf s/n
ES-29649 Marbella, Malagá

0034 952 669 016 |

About the reviewer, Beverly

Living in Marbella for 20 years and loving it!
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